SaaSquatch Help Center

The SaaSquatch Webhooks API closely matches that described by the RestHooks guidelines.

Interacting with third party APIs like SaaSquatch often suffers from two important problems:

  • Services not directly responsible for making an API request may still need to know the response
  • Some events, like coupon created events, are not the result of a direct API request

Webhooks solve these problems by letting you register a URL that we will POST to anytime an event happens in your account. When the event occurs, for example when a vanity coupon code is created for a new user, SaaSquatch creates an event object. This object contains all the relevant information, including the type of event and the data associated with that event. SaaSquatch then sends an HTTP POST request with the event object to any URLs in your account's webhook settings. You can find a full list of all event types below.

Retry Policy - Rest hooks are delivered immediately after an event is triggered. If the endpoint does not successfully respond to a delivery attempt (i.e. respond with a status code other than 200), the delivery will be considered as failed. Failed deliveries will be reattempted every hour after the previous failed attempt until either a successful delivery is made or until 72 attempts have been made (approximately 3 days at the rate of 1 retry per hour).

Multiple Subscriptions - Multiple endpoints may be subscribed, in which case each endpoint will be notified using the behavior described above. Duplicate endpoint urls will simply result in one subscription being created for that url.

Delivery Order - Delivery order of events is not guaranteed and delivery timing is not guaranteed. Avoid building logic that relies on a specific delivery ordering of webhook notifications.


🔗 Webhook Events

Event type Description
user.created Sent whenever a new User is created.
user.reward.balance.changed Sent whenever a rewards balance is updated from new rewards, redemption, cancellation or expiry. Only works with all unit types for CREDIT rewards, including POINTS, CASH/USD and others.
coupon.created Sent whenever a new referral code is created.
reward.created Sent whenever a new reward is created.
email.referred.reward.earned Sent whenever a Referred User earns a reward. Classic only
email.referral.started Sent whenever a new referral connection is successfully established. Classic only
email.referral.paid Sent whenever a new Referred User upgrades to a paid subscription. Classic only
email.referral.rewardLimitReached Sent whenever the referral reward limit is reached.
referral.automoderation.complete Sent after a referral is first moderated automatically.
referral.started Sent whenever a new referral connection is successfully established.
referral.converted Sent whenever a referral is converted.
referral.ended Sent whenever a Referred User, or referral, is cancelled.
theme.publish.finished Sent whenever a theme has been successfully published to a tenant.
export.created Sent whenever a data export for a tenant is queued for creation.
export.completed Sent whenever an export that was being generated for a tenant has completed and is ready to be downloaded.
test Sent to test a subscription.

🔗 Webhook Management API Endpoints

To use webhooks, you need a subscription first. These API endpoints can be used to create and manage the subscriptions that will receive webhook events.


🔗 Payloads

All webhook data conform to the same data format.

id String - A unique identifier for this event
type String - The type of event
tenantAlias String - The tenant used to create this data
live Boolean - True for Live tenants and false for Test tenants
created Number - The timestamp when this event was created
data An abitrary JSON object containing data related to this event

🔗 Payload Security

Webhook event payloads can be verified by checking the request headers. This guarantees that the message came from SaaSquatch and hasn't been tampered with.

graph LR; A-->B-->C; A[Receive Webhook] B[Check Headers] C[Validate JWS]

See also:

🔗 Webhooks Event Types

After a webhook subscription is created, it will immediately start receiving webhooks payloads. Each payload has a noted 'type' field which can be used to differentiate between events. New event types may be added to the API, so avoid building logic that assumes it knows all event types.

🔗 user.created

Sent whenever a new User is created. Note: Users can be created via the REST Api, the Squatch.js javascript library, loading the referral widget or a batch upload process. Only fires when a new user is created, not for updates or deletes.

{  
    "id":"577303ece4b066c5cb171835",
    "type":"user.created",
    "tenantAlias":"aohgcctyskc0p",
    "live":true,
    "created":1467155436449,
    "data":{  
        "id":"sat09jsaet09setset",
        "accountId":"90w4etjsa4et",
        "email":"mike.keenerson@example.com",
        "firstName":"Mike",
        "lastName":"Keenerson",
        "referralCode":"MIKEKEENERSON",
        "imageUrl":"",
        "firstSeenIP":"10.230.163.157",
        "lastSeenIP":null,
        "dateCreated":1467155436418,
        "emailHash":"b9010177a4d44e5de5db4da29d34b5d7",
        "referralSource":null,
        "locale":null,
        "shareLinks":{  
            "shareLink":"http://ssqt.co/mvbcEY",
            "facebookShareLink":"http://ssqt.co/mmbcEY",
            "twitterShareLink":"http://ssqt.co/mRbcEY",
            "emailShareLink":"http://ssqt.co/mLbcEY",
            "linkedinShareLink":"http://ssqt.co/mLbcEY",
            "mobileShareLink":"http://ssqt.co/mebcEY",
            "mobileFacebookShareLink":"http://ssqt.co/mnbcEY",
            "mobileTwitterShareLink":"http://ssqt.co/mCbcEY",
            "mobileEmailShareLink":"http://ssqt.co/mEbcEY",
            "EMBED":{  
                "shareLink":"http://ssqt.co/mQbcEY",
                "facebookShareLink":"http://ssqt.co/mwbcEY",
                "twitterShareLink":"http://ssqt.co/mcbcEY",
                "emailShareLink":"http://ssqt.co/mJbcEY",
                "linkedinShareLink":"http://ssqt.co/mHbcEY"
            },
            "POPUP":{  
                "shareLink":"http://ssqt.co/m5bcEY",
                "facebookShareLink":"http://ssqt.co/m9bcEY",
                "twitterShareLink":"http://ssqt.co/mMbcEY",
                "emailShareLink":"http://ssqt.co/mobcEY",
                "linkedinShareLink":"http://ssqt.co/m7bcEY"
            },
            "HOSTED":{  
                "shareLink":"http://ssqt.co/mtbcEY",
                "facebookShareLink":"http://ssqt.co/mubcEY",
                "twitterShareLink":"http://ssqt.co/mSbcEY",
                "emailShareLink":"http://ssqt.co/mlbcEY",
                "linkedinShareLink":"http://ssqt.co/mYbcEY"
            },
            "MOBILE":{  
                "shareLink":"http://ssqt.co/mebcEY",
                "facebookShareLink":"http://ssqt.co/mnbcEY",
                "twitterShareLink":"http://ssqt.co/mCbcEY",
                "emailShareLink":"http://ssqt.co/mEbcEY",
                "linkedinShareLink":"http://ssqt.co/m3bcEY"
            },
            "EMAIL":{  
                "shareLink":"http://ssqt.co/mPbcEY",
                "facebookShareLink":"http://ssqt.co/mTbcEY",
                "twitterShareLink":"http://ssqt.co/mGbcEY",
                "emailShareLink":"http://ssqt.co/mbbcEY",
                "linkedinShareLink":"http://ssqt.co/m1bcEY"
            }
        }
    }
}

🔗 user.reward.balance.changed

Sent whenever a rewards balance is updated. Only works with all unit types for CREDIT rewards, including POINTS, CASH/USD, CENTS and others.

Examples of what might change a balance:

  • a credit reward is given to a user
  • a pending credit reward is made available to a user
  • a user's reward expires
  • a user's reward is cancelled
  • a user's reward is fully redeemed
  • a user's reward is partially redeemed

Other rules to consider:

  • The user.reward.balance.changed webhook only applies to CREDIT rewards. PCT_DISCOUNT, FUELTANK and INTEGRATION rewards won't trigger this webhook
  • The creation of a pending reward will not trigger a balance update because it doesn't affect the balance
  • This webhook is per unit balance changed (we don't combine balances in a single webhook)
  • This webhook contains an available balance value calculated after (not exactly at) the time of the trigger
  • No balance update webhook is sent when a user is deleted and any external user balance will remain at its last known value

Eventual consistency

Webhooks can also arrive at your application out-of-order. This can be due to issues such as network delays or webhook failures. However, you can order the events by examining the resourceVersion attribute of the resource sent by the webhook to ensure Eventual Consistency.

Since resourceVersion is incremented for changes made to the balance, you can only accept the latest data, and ignore old data.

graph TD A[Receive Webhook] B[Check resourceVersion
from webhook body] C[Incoming >= stored value?] D[Process webhook
Store newer resourceVersion] I[Ignore
Stale data] X[Your Database] A-->B-->C C--yes-->D C--no-->I X--load-->B D--save-->X
{
  "id": "577303ece4b066c5cb171835",
  "type": "user.reward.balance.changed",
  "tenantAlias": "aohgcctyskc0p",
  "live": true,
  "created": 1467155436449,
  "data": {
    "userId": "user123",
    "accountId": "account123",
    "unit": "CENTS",
    "availableValue": 4500,
    "resourceVersion": 1579030928001
  }
}

🔗 coupon.created

Sent whenever a new referral code is created.

{
    "id": "31049u0194u2105",
    "type": "coupon.created",
    "tenantAlias": "AAA111BBB222DDD333",
    "live": false,
    "created": 1337001337,
    "data": {
        "codeString": "ABC123ABC",
        "discountPercentage": "10",
        "dateCreated": 1386180000,
        "ratePlanId": null
    }
}

🔗 reward.created

Sent whenever a new reward is created. Data is a single Reward Object that is returned from the List Rewards REST API Endpoint

{  
    "id":"577405e3e4b0cc57c1e2e687",
    "type":"reward.created",
    "tenantAlias":"aohgcctyskc0p",
    "live":true,
    "created":1467221475167,
    "data":{  
        "id":"577405e3e4b0cc57c1e2e684",
        "type":"PCT_DISCOUNT",
        "dateGiven":1467221475151,
        "dateExpires":1475170275151,
        "dateCancelled":null,
        "accountId":"6UTR8OQZX0HE3QBP",
        "userId":"56f2e6a9e4b08a1cbef6c561",
        "cancellable":true,
        "rewardSource":"FRIEND_SIGNUP",
        "discountPercent":15,
        "unit":"%"
    }
}

🔗 Classic only email.referred.reward.earned

Sent whenever a referred user earns a reward.

{
    "id": "1337049u0194u2105",
    "type": "email.referred.reward.earned",
    "tenantAlias": "AAA111BBB222DDD333",
    "live": false,
    "created": 1337001337,   
    "data": {
        "recipientUserId": "u1234",
        "recipientAccountId": "a1234",
        "subject": "Congratulations! You have earned $10 of free credit!.",
        "message": "<p>This is rendered HTML content.</p>"
    }
}

🔗 Classic only email.referral.started

Sent whenever a new referral connection is successfully established.

{
    "id": "1337049u0194u2105",
    "type": "email.referral.started",
    "tenantAlias": "AAA111BBB222DDD333",
    "live": false,
    "created": 1337001337,
    "data": {
        "recipientUserId": "u1234",
        "recipientAccountId": "a1234",
        "subject": "Congratulations! Susy Example signed up for a trial account.",
        "message": "<p>This is rendered HTML content.</p>",
        "mergeVars":null
    }
}

🔗 Classic only email.referral.paid

Sent whenever a referral is converted.

{
    "id": "1337049u0194u2105",
    "type": "email.referral.paid",
    "tenantAlias": "AAA111BBB222DDD333",
    "live": false,
    "created": 1337001337,   
    "data": {
        "recipientUserId": "u1234",
        "recipientAccountId": "a1234",
        "subject": "Congratulations! Susy Example signed up for a paid subscription.",
        "message": "<p>This is rendered HTML content.</p>"
    }
}

🔗 email.referral.rewardLimitReached

Sent whenever the referral reward limit is reached

{  
    "id":"57740d8fe4b0cc57c1e2e8b4",
    "type":"email.referral.rewardLimitReached",
    "tenantAlias":"aohgcctyskc0p",
    "live":true,
    "created":1467223439081,
    "data":{  
        "recipientUserId":"5774097ae4b0b4869cb4e213",
        "recipientAccountId":"E6YL0SFGQU9PQG20",
        "subject":"Will, it looks like you've reached the top!",
        "message":"Thank you Will,\r\n\r\nThanks for spreading the word about V2 API No Email. You've referred so many new people that you've earned the maximum amount of available credit that we offer. However, you can keep referring new users and giving $20 with your link (http://short.staging.referralsaasquatch.com/mPbcF5), so keep it up!",
        "mergeVars":null,
        "referralRewardLimit":4
    }
}

🔗 referral.automoderation.complete

Sent after a referral is first moderated automatically.

{  
    "id":"5773073fe4b066c5cb171900",
    "type":"referral.started",
    "tenantAlias":"aohgcctyskc0p",
    "live":true,
    "created":1467156287085,
    "data":{  
        "id":"5773073ee4b066c5cb1718fc",
        "referredUser":"5773073ee4b08b14ab979fb8",
        "referrerUser":"577306eae4b08b14ab979f70",
        "referredReward":null,
        "referrerReward":null,
        "moderationStatus":"PENDING",
        "dateReferralStarted":1467156286882,
        "dateReferralPaid":null,
        "dateReferralEnded":null,
        "dateModerated":1467156286882,
        "referredModerationStatus":"PENDING",
        "referrerModerationStatus":"PENDING",
        "fraudSignals": {
          "name": {
            "message": "Referrer and referred have very similar names",
            "score": 50
          }
        }
    }
}

🔗 referral.started

Sent whenever a new referral connection is successfully established.

{  
    "id":"5773073fe4b066c5cb171900",
    "type":"referral.started",
    "tenantAlias":"aohgcctyskc0p",
    "live":true,
    "created":1467156287085,
    "data":{  
        "id":"5773073ee4b066c5cb1718fc",
        "referredUser":"5773073ee4b08b14ab979fb8",
        "referrerUser":"577306eae4b08b14ab979f70",
        "referredReward":null,
        "referrerReward":null,
        "moderationStatus":"PENDING",
        "dateReferralStarted":1467156286882,
        "dateReferralPaid":null,
        "dateReferralEnded":null,
        "dateModerated":1467156286882,
        "referredModerationStatus":"PENDING",
        "referrerModerationStatus":"PENDING",
        "fraudSignals": null
    }
}

🔗 referral.converted

Sent whenever a referral is converted.

{  
    "id":"57731b5ee4b07320b5c0980a",
    "type":"referral.converted",
    "tenantAlias":"aohgcctyskc0p",
    "live":true,
    "created":1467161438453,
    "data":{  
        "id":"57731b43e4b07320b5c097ec",
        "referredUser":"57731b42e4b08b14ab97a0c5",
        "referrerUser":"5773073ee4b08b14ab979fb8",
        "referredReward":null,
        "referrerReward":null,
        "moderationStatus":"PENDING",
        "dateReferralStarted":1467161411028,
        "dateReferralPaid":1467161438415,
        "dateReferralEnded":null,
        "dateModerated":1467161411027,
        "referredModerationStatus":"PENDING",
        "referrerModerationStatus":"PENDING",
        "fraudSignals": {
          "name": {
            "message": "Referrer and referred have very similar names",
            "score": 50
          }
        }
    }
}

🔗 referral.ended

Sent whenever a referred user, or referral, is cancelled.

{  
    "id":"577401e5e4b0cc57c1e2e5d0",
    "type":"referral.ended",
    "tenantAlias":"aohgcctyskc0p",
    "live":true,
    "created":1467220453323,
    "data":{  
        "id":"577308bce4b066c5cb171927",
        "referredUser":"577308bce4b08b14ab97a015",
        "referrerUser":"5773073ee4b08b14ab979fb8",
        "referredReward":null,
        "referrerReward":null,
        "moderationStatus":"PENDING",
        "dateReferralStarted":1467156668562,
        "dateReferralPaid":1467156679563,
        "dateReferralEnded":1467220453226,
        "dateModerated":1467156668561,
        "referredModerationStatus":"PENDING",
        "referrerModerationStatus":"PENDING"
    }
}

🔗 theme.publish.finished

Sent whenever a theme has been successfully published to a tenant.

{  
    "id":"577407a6e4b0cc57c1e2e6a6",
    "type":"theme.publish.finished",
    "tenantAlias":"aohgcctyskc0p",
    "live":true,
    "created":1467221926388,
    "data":{  
        "newAssetsVersion":"CQOkemZF"
    }
}

🔗 export.created

Sent whenever a data export for a tenant is queued for creation.

{  
    "id":"57740ebae4b0cc57c1e2e8b9",
    "type":"export.created",
    "tenantAlias":"aohgcctyskc0p",
    "live":true,
    "created":1467223738961,
    "data":{  
        "id":"57740ebae4b0cc57c1e2e8b8",
        "name":"Test Export Webhook",
        "requester":"Hayward Erikson",
        "status":"PENDING",
        "dateCreated":1467223738947,
        "dateExpires":null,
        "dateCompleted":null,
        "type":"USER",
        "format":"CSV",
        "params":{  
            "createdSince":null,
            "createdBefore":null,
            "updatedSince":null,
            "updatedBefore":null,
            "createdOrUpdatedSince":null,
            "createdOrUpdatedBefore":null
        }
    }
}

🔗 export.completed

Sent whenever an export that was being generated for a tenant has completed and is ready to be downloaded

{  
    "id":"57740ec5e4b034a7ceae80de",
    "type":"export.completed",
    "tenantAlias":"aohgcctyskc0p",
    "live":true,
    "created":1467223749687,
    "data":{  
        "id":"57740ebae4b0cc57c1e2e8b8",
        "name":"Test Export Webhook",
        "requester":"Hayward Erikson",
        "status":"COMPLETED",
        "dateCreated":1467223738947,
        "dateExpires":1470247749304,
        "dateCompleted":1467223749304,
        "type":"USER",
        "format":"CSV",
        "params":{  
            "createdSince":null,
            "createdBefore":null,
            "updatedSince":null,
            "updatedBefore":null,
            "createdOrUpdatedSince":null,
            "createdOrUpdatedBefore":null
        }
    }
}

🔗 test

Sent to test a subscription.

{
    "id": "1337049u0194u2105",
    "type": "test",
    "tenantAlias": "AAA111BBB222DDD333",
    "live": false,
    "created": 1337001337,   
    "data": {
        "endpointUrl": "http://example.com/hook",
        "name": "Example"
    }
}