SaaSquatch Help Center
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The SaaSquatch Analytics suite helps you gain more insight into the activity of your Growth Automation Programs and their participants. This article provides an overview of the many powerful features available in Analytics provided by SaaSquatch.

Platform Overview

The Analytics Platform on SaaSquatch allows you to quickly view data to determine the health and success of your various programs.

This data can be filtered based on a specific timeframe (Today, Last 30 days, All time, etc.).

Definitions

The SaaSquatch Analytics Platform includes a diverse set of useful program information. The following definitions should help explain what each of the categories represents:

  • Unique Visitors: The total number of users that have seen the referral program via any channel (Web, Mobile, Email), as in they have seen some form of a Referral Widget.

  • Active Referrers: The total number of users that have clicked a share or copy button via any channel (Web, Mobile, Email), so it can be safely assumed that a referral was started while understanding that we do not track if a referral was actually published via any medium.

  • Successful Referrers: The number of users who have referred at least one other user that then became registered within SaaSquatch.

  • Referred Visitors: The number of unique users, as determined by IP address, that have clicked a referral link during the time period in question.

  • Referred Users: The number of unique users that signed up as a result of being referred based on user ID.

  • Referred Conversions: The number of unique users that have had their referrals converted after being referred.

For More Information

Individual Referral Programs

You can learn more about the analytics available for specific Referral Programs by reviewing our Understanding Your Program Analytics Data page.

All Programs Overview

You can learn more about the multi-program analytics summary available for Growth Automation Programs by reviewing our Analytics Overview for Growth Automation Programs page.

Frequently Asked Questions

Tracking on Older Programs

The Analytics feature uses advanced techniques to gather a wide range of rich and indepth data for your referral program. Programs launched before the update to the Analytics platform on July 13th 2016 will only display data from that point onwards.

Analytics and Program Security

Please keep in mind that our Analytics platform will only take into account the first state of the referral once it has passed through security moderation. Only referrals that are approved at the end of the moderation process will be counted. For example, if a referral is first denied but later approved, this referral will not be counted as “successful”.

Additional Questions

Running into any issues or have any questions? Please contact our Success Team who will be more than happy to help out.