SaaSquatch Help Center

Win Back Program

Re-engage existing customers through targeted rewards after a specified period of no purchase activity.


Use Cases

The Win Back Program is perfect for:

  • Re-engaging past customers
  • Reducing customer churn
  • Increasing customer spending frequency
  • Promoting new services


  1. Set how long after a user's last activity date you would like to automatically send a reward.

  2. Choose the reward type and value you would like to send.

  3. Configure the reward notification email sent to customers who have successfully earned a reward. (This email can also be disabled)

  4. Launch your new program!

How it works

The SaaSquatch system monitors available customer data to determine whether or not the customer is eligible for the reward detailed in the Program Reward Rules. If they meet the criteria, the customer will be notified by email (if enabled) that the reward has been added to their account balance and is ready for use.

Example Email

Days since last purchase

Supported Rewards

SaaSquatch's API-based programs provide the power and flexibility to customize the type of reward that you would like to provide to eligible participants. These include:

  • Dollar Credit
  • Percent Discount
  • Points
  • Custom Rewards