SaaSquatch Help Center

Overview of how you can customize the Referral SaaSquatch referral sharing experience across web, mobile, social, and email marketing channels.

Your referral program participants have a wide range of ways that they can engage with the referral program to share out their referral; including through a popup or embedded widget, a notification or transactional email, or a mobile app. More information on the different engagement mediums for your referral program can be found in our Referral Marketing Channels article.

From each of these engagement mediums there are a number of ways that a participant in your program can share out their referral. This article outlines each of the available sharing mediums in your referral program, how you can configure them, and the experience users will have using them.

Each user in your referral program has a unique link that they can share with family and friends as an easy way to make referrals. These links will direct the referred user to the landing page you have configured for your referral program.

Our Squatch.js Javascript tracking script will then automatically attribute the referral back to the correct referrer.

A referral participant can easily access their unique links from their referral widget in your product, or from any email that you have included the links in.

By default these share links are configured to use the SaaSquatch short domain ssqt.co. These links can also be configured to use your own domain or subdomain.

Social Media Share Messages

facebook-box
facebook-messenger
whatsapp
linkedin-box
twitter-box
email-outline
message-text

The referral widget also provides your users the ability to share their referral through social media plaforms.

Each of these share options has pre-configured messaging that can be edited through the SaaSquatch Admin Portal.

Facebook and Messenger

The Facebook and Messenger sharing options allow a referral participant to share their referral through the Facebook platform.

They can choose to make a post to their wall or send a message directly to their friends.

Friction is minimized by not requiring users to authorize access to their account to share via Facebook.

WhatsApp

The WhatsApp sharing options allow a referral participant to share their referral to their WhatsApp contacts and groups.

Users are linked directly into the WhatsApp app to allow them to select who they would like to share with.

The WhatsApp share option only appears in the widget when it is displayed on a mobile device, where the app could be available for them to share through.

SMS / Text Message

The SMS sharing option allows a referral participant to share their referral to their text messaging contacts.

The SMS share option links the user directly into their default SMS app which allows them to select who they would like to share with.

The SMS share option only appears in the widget when it is displayed on a mobile device, where they have the ability to send an SMS.

Email

Users are also able to make a referral by sharing their sharelink through email. The email share link in the widget is a standard mailto: link which lets users complete the share process through their email client of choice. In their email client the referrer can then simply input the email address of the desired recipient and make any personalizations to your referral program's standard email message.

This default messaging can be customized just like that of the Facebook and Twitter share options. Configurable options for the email share messages include the message subject and body text.

While formatting is limited to plain text, allowing users to send the email through their own email account provides a more personalized experience for both the referrer and referred user, and will consistently arrive in the recipient's general inbox, not the promotions folder.

Twitter

The Twitter sharing option allows a referral participant to tweet the referral program to their network of friends.

Twitter share messages are configurable up to the standard 140 character limit, and any link, including the user’s sharelink, counts for 23 characters.

Twitter image thumbnails, up to 440x220px in size, can also be included in the pre-filled tweet copy.

The sharing flow is streamlined by not requiring users to authorize with Twitter in order to make a post.

LinkedIn

The LinkedIn sharing options allow a referral participant to share their referral with their LinkedIn network.

The LinkedIn share option allows referral participants to share their referral as a published post, an update, a post to a group, or directly to individuals.

Please contact the SaaSquatch Support Team if you are interested in including the LinkedIn share option in your referral widget.

Referral Code

When a user is registered in our system they are provided a unique referral code. This code typically comes in the form of FIRSTNAMELASTNAME, such as JOHNDOE. By default the referral code is shown in the referral widget right underneath the main text.

The referral code provides a simple method for users to connect with your referral program. They are a relatively short human-readable code which users can share with their friends and family. Many people are familiar with the concept of a coupon code so using the referral codes as part of your referral program can make the process easier to understand.

The main limitation of this share option is that it does not take advantage of our automatic referral attribution. The referred user is required to manually input the referral code on your referral landing page. This mean that referred users could forget the code, or have take the extra step of copying and pasting it. Referral codes can be hidden for products that do not have a coupon or code input field.

Additional Information

More information about ways to engage with your existing user and how to drive participation in your referral program can be found in our Referral Marketing Channels article.

To learn more about referral programs and how to get your program up and running, check out our Referral Program 101 article.